Cookies are small text files placed on your device when you visit a website. They help websites work efficiently, remember important settings, and improve the user experience.
Privacy Transparency
Cookie Policy
Clear, practical information about the cookies used on the GCB Bank account opening platform and the choices available to you.
Last updated: September 11, 2026
Essential cookies stay active for service security
Overview
What cookies do on this platform
What This Policy Covers
This policy explains which cookies we use, why we use them, how long they last, how your choices work, and how we protect accountability records.
Classification
How cookies are grouped
Allowed by Default
- Essential Cookies: Required for core system functionality and service delivery.
- Security Cookies: Required for authentication, fraud prevention, and platform protection.
Require Your Consent
- Analytics Cookies: Used for usage measurement and service improvement after you opt in.
Cookie Inventory
Cookies We Use
Essential & Security
Required for the site to function. Cannot be disabled.
| Cookie | Purpose | Duration |
|---|---|---|
account_opening_portal_cookie_consent |
Remembers your cookie choices so we do not ask again. | 1 year 1 month 1 day |
account_opening_portal_session |
Keeps you signed in to this application while you browse. | 30 minutes |
XSRF-TOKEN |
Protects the site against forged requests. | 30 minutes |
kiosk_branch |
Remembers the branch assigned to a bank kiosk. | 1 year 1 month 1 day |
rm_session |
Remembers relationship-manager assisted onboarding in this browser. | 1 year 1 month 1 day |
Analytics
Helps us understand how visitors interact with the site.
| Cookie | Purpose | Duration |
|---|---|---|
_ga |
Helps distinguish one visitor from another. | 2 years 2 months 2 days |
_ga_36N9LJHHEC |
Keeps analytics session state. | 2 years 2 months 2 days |
_gid |
Helps identify returning visitors. | 1 day |
_gat |
Limits how often analytics requests are sent. | 1 minute |
Third Parties
Services connected to cookie use
Analytics
This platform may use Google tag (gtag.js) for analytics in staging
and production environments, but it loads only after you allow analytics cookies.
Google Analytics cookies such as _ga, _gid, and
_ga_* are used only after analytics consent. We do not use
advertising or social networking cookies on this platform.
Security Protection
Cloudflare Turnstile may be used on protected forms as strictly necessary bot and abuse protection. It is treated as security functionality required to protect the onboarding service.
Control
Your Choices
Preference Options
- Accept All: Enable all cookie categories for the best experience.
- Reject All: Only essential and security cookies will remain active.
- Customize Preferences: Choose which non-essential cookie categories to enable.
Changing Your Mind
You can change your preferences at any time by clicking "Cookie Preferences" in the website footer.
You may also configure your web browser to refuse cookies or alert you when cookies are being sent. Disabling essential cookies may prevent parts of this website from functioning correctly.
Accountability
How consent records are handled
Shared Branch Devices
On GCB branch tablets or kiosk devices, cookie preferences are reset between customer sessions so each customer can make their own choice. Branch and relationship-manager attribution cookies may remain because they are essential for correctly recording assisted onboarding.
Consent Logging
We securely record cookie consent decisions, including status and timestamps, as part of accountability obligations. These records are used solely for demonstrating that valid consent was obtained.
For more information about how we handle personal data, please refer to our Privacy Policy.
Questions about our use of cookies? Contact customerservice@gcb.com.gh or call +233 302 634 922.